1. Introduction

At Atende (“we”, “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, www.atende.nl (hereinafter the “Site”).

2. Data Controller

The data controller responsible for your personal data is Atende, located at Calle Caños de Carmona 9, 3F, Sevilla, 41003, Spain. You can contact us by email at contact@atende.nl.

3. Data We Collect

We collect and process the following types of personal data:

• Identification data: Name, surname, address, email, phone number.
• Browsing data: IP address, browser type, pages visited, time spent on the Site.

4. Purposes of Processing

Your personal data is processed for the following purposes:

• - Processing your request: To respond to your questions and enquiries.
• - Improving the Site: To analyse how the Site is used and to improve its content and functionality.
• - Sending Commercial Information: To send commercial communications if you have given your consent.

Accepting this Privacy Policy is considered explicit and unambiguous consent to the processing of your personal data as described above.

5. Legal Basis for Processing

The processing of your data is based on:

• - Performance of a contract: Where necessary to perform a contract with you.
• - Consent: Where you have given your consent to receive commercial communications.
• - Legitimate Interest: To improve our services and the Site, provided that your rights and freedoms are not overridden.

6. Retention Period

We keep your personal data for as long as necessary to fulfil the purposes described and, where applicable, for the period required by relevant laws and regulations.

7. User Rights

You have the right to:

• - Access your personal data and obtain a copy of it.
• - Rectify inaccurate or incomplete data.
• - Erase your data when it is no longer necessary for the purposes for which it was collected.
• - Object to the processing of your data in certain circumstances.
• - Restrict the processing of your data under specific conditions.
• - Data portability: Request the transfer of your data to another controller.

To exercise these rights, you can send a request to contact@atende.nl.

8. Data Security

We implement the necessary technical and organisational measures to safeguard your personal data and to protect it against unauthorised access, alteration, disclosure or destruction.

9. Cookies

We use cookies to enhance your experience on our Site. You can consult our Cookie Policy for more information about how we use cookies and how you can manage them.

10. Compliance with Laws and Regulations

Atende complies with the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR) and Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

If you are located in the United Kingdom, please note that Atende also complies with the UK Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). In cases of international data transfers between the EU and the UK, Atende implements appropriate safeguards to protect your personal data in accordance with the UK GDPR.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, if you believe your rights have been infringed.

11. International Data Transfers

Since Atende is established in Spain, we may transfer your personal data to countries outside the United Kingdom. All international transfers are carried out in accordance with the UK GDPR and the EU–UK adequacy decision, to ensure that your data is protected to the same standards required by UK data protection law.

12. External Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of each website you visit.

13. Changes

We reserve the right to modify this Privacy Policy at any time. We will inform you of any significant changes via our Site or by other appropriate means. Continued use of the Site after such changes are published means that you accept them.

14. Contact

If you have any questions about this Privacy Policy, you can contact us at contact@atende.nl.

15. Exercising Your Rights

You may exercise your rights of access, rectification, erasure, restriction and objection regarding your personal data at any time. To do so, please send a message to the email address mentioned above.